Access is checked, not assumed
Live guild and role verification connects Discord identity to permission-scoped ticket access. Member conversations and internal staff notes are kept distinct.
PROJECT 01 / COMMUNITY INFRASTRUCTURE
Union Support.
Support with structure. Access with boundaries.
A community support platform connecting Discord identity with structured conversations, staff workflows, and accountable decision-making.
FOCUS
Identity & access · Workflow engineering · Evidence & audit trails
BUILT WITH
Next.js · TypeScript · Discord OAuth · Prisma · SQLite
01 / THE CHALLENGE
The problem
behind the project.
Community support crosses several boundaries: who is asking for help, which staff can see a ticket, and what needs to stay private. Keeping those boundaries clear matters as much as making the queue easy to use.
SYSTEM OVERVIEWCONCEPTUAL FLOW
- 01Discord identity
- 02Role verification
- 03Scoped workspace
- 04Audited actions
Discord provides identity and live role verification. Ticket conversations, staff notes, evidence, assignment, and auditing remain in the web application. That separation gives each part of the system a clear responsibility.
02 / ENGINEERING DECISIONS
Where the
details matter.
Sensitive actions leave a history
Evidence handling, assignment, and audited message editing give staff a traceable record. Incident management groups related tickets without exposing internal incident summaries to members.
The day-to-day workflow matters
Saved replies, reply drafts, ticket search, watcher lists, and an in-app notification inbox support the repetitive work around each conversation.
03 / WHAT IT BRINGS TOGETHER
Working capabilities.
- Discord authentication and live role checks
- Permission-scoped search and staff workflows
- Evidence snapshots and protected attachments
- Incident coordination and ticket history
THE THREAD THAT RUNS THROUGH IT
This project brings software engineering and security concerns into the same workflow: identity, permissions, data handling, and a usable interface all need to agree.
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